Terms & Conditions

Casa Verde represented by Î.I. Ludmila Buzilă is an online store that provides tourist services, namely hotel, restaurant, tours and experiences.

Personal Data Security

The company Î.I. Ludmila Buzilă collects, processes and uses the personal data of customers. This data will be collected based on the customer’s consent and will be based on the legal requirements for the provision of the requested services. The company Î.I .Ludmila Buzilă processes personal data in accordance with the provisions of the legislation and in accordance with the Privacy Policy. The payment transaction data will include but will not be limited to:

  • Client IP address
  • Customer name
  • Customer surname
  • Customer phone
  • Client email address
  • Transaction currency

Support Service

The customer support Service of Î.I .Ludmila Buzilă can be accessed using the telephone number +373 69 282 310. Working days of the Support Service are Monday-Saturday, working hours 09.00 – 21.00.

The support service offers consultations to clients regarding the services offered through the online booking widget, the payment methods, the delivery and the revocation of the Payment Operation / Transactions performed. The support service is obliged to receive complaints from Buyers, to ensure that they are informed of the status of the claims investigation process, and, as appropriate, to ensure the investigation of complaints.

How do we buy? Shopping technology

On the desired product / service page, select the quantity and type of product. Click on the ‘ADD TO CART’ button, available below the product images. The product is now available in the ‘SHOPPING CART’. It is accessible from the right corner of the page. Hover your mouse over the link, or click, to discover the ‘SHOPPING CART’. Edit or continue booking services by clicking on the ‘NEXT’ button.

Enter contact details and product / service booking details:

  • Buyer’s email address;
  • Buyer’s phone number;

After that it is necessary to select the payment method. Click on ‘NEXT’ to continue on the secured payment platform.

How do we pay? Payment transaction technology

Before proceeding with the completion of the Payment Transaction, all the basic parameters and conditions of the Sale directed to payment must be made available to the Buyer:

  • product / service name;
  • the price and quantity of each product / service in the Transaction;
  • date for the provision of products / services booked online;
  • the total value of the order, equal to the amount of the Payment Operation that will be initiated by the Merchant for the payment of the given Sale;

By using the booking system, the Buyer confirms that they have read and agreed to the Terms and Conditions of Business – prior to initiating the Payment Transaction. Payment can be made through the payment instruments offered by “Paynet Service” SRL. Products / Services booked online must be paid in full, otherwise the service / product will not be provided.

After making the reservation, the Buyer will receive a confirmation with the number assigned to their reservation at the e-mail address they provided. The website www.pensiuneorheivechi.com is secure, Î.I. Ludmila Buzilă does not store your personal data, account or card used in an online transaction.

Service Provision and Cancellation Policy

Reservations made online are a binding civil contract between the Buyer and Î.I. Ludmila Buzilă, which takes effect when the booking has been confirmed by email and full payment has been made successfully. In special cases or in unforeseen situations, if Î.I. Ludmila Buzilă cannot provide the service/product, then the Buyer will be offered an alternative option or a full refund of the amount on their card.

Cancellation Policy

After the Buyer has entered the payment details, confirmed and authorized the payment, it will not be possible to make the changes, revoke the payment and return the financial means related to this payment.

If the Buyer cancels the reservation 7 or more days before the date of provision of the service/product, the full amount will be refunded on the customer’s card.

The electronic store www.pensiuneorheivechi.com reserves the right to cancel the reservation in case of any technical problems. In this case, the full amount paid by the Buyer will be refunded on the card.

The commercial relations between the beneficiary and I. Ludmila Buzilă are officially regulated by the bodies on consumer protection when concluding and executing distance contracts.

Privacy Policy

The confidentiality of customer data is very important to us. Î.I .Ludmila Buzilă respects and protects its customers. Customer information is stored in a secure network and is only available to a limited group of people who have special access rights to such systems. They keep the information confidential.

If privacy policy updates are made, they will be published on this page. We reserve the right to change this privacy policy at any time.

Final and judicial provisions

Any dispute arising out of the use of this service will be settled amicably. In the event of conflicts during the purchase, payment or delivery of products purchased from the company I.I. Ludmila Buzilă and which are not regulated by a point of this act, will be resolved amicably, within 30 working days from the moment a written notice of the matter is received.

If the dispute cannot be settled amicably, the courts of the Republic of Moldova shall have jurisdiction. By agreeing to these terms and conditions, the customer fully assumes these risks.